SUPPORT
Help & Support
Having trouble with RePlog? Check the FAQ below. If you can’t find an answer, just send us an email.
Email us
We usually reply within 1–3 business days
741998660@qq.com
To keep your account safe, never send your Apple ID password, verification codes or full payment receipts by email.
Frequently asked questions
Which devices does RePlog support?
RePlog runs on iPhone and requires iOS 17.0 or later. Subject recognition runs on-device, so newer iPhones process photos faster.
The subject wasn’t detected, or the cutout edges aren’t accurate. What can I do?
Choose photos where the subject is sharp and stands out clearly from the background. After recognition, use the Brush and Erase tools in the editor to refine the subject area by hand.
Why can’t I save my work to Photos?
Exporting requires allowing RePlog to add photos. If you declined earlier, go to Settings › Privacy & Security › Photos › RePlog on your iPhone, choose “Add Photos Only” or “Full Access”, then export again.
Why doesn’t my animated template move after exporting?
Animated templates export as Live Photos. Touch and hold the work in the Photos app to play it. When sharing to other platforms, choose a method that supports Live Photos.
Where are my drafts and works saved?
Drafts and works are saved only on your device. Tap the profile icon in the top-right corner of the home screen to open My Creations. Deleting the app removes all drafts that haven’t been exported, so export important works promptly.
What’s the difference between Lifetime and Monthly?
Both unlock exactly the same membership benefits. Lifetime is a one-time purchase that never expires; Monthly is a subscription that renews automatically each month and can be cancelled anytime. Prices are shown in your local currency in the App Store (¥59 and ¥9.9 / month in China mainland).
See pricing and membership detailsMy membership disappeared after I switched phones or reinstalled. What should I do?
Make sure the App Store is signed in with the Apple ID you used to purchase, then open the membership page in the app and tap “Restore” in the top-right corner. If that doesn’t work, email us your purchase date and the last four characters of your Apple order ID. Never send your Apple ID password or full payment receipts.
How do I cancel Monthly?
Go to Settings › Apple Account › Subscriptions › RePlog on your iPhone and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Deleting the app does not cancel your subscription.
Apple: How to cancel a subscriptionHow do I request a refund?
App Store purchases are processed by Apple. To request a refund, submit a request on Apple’s Report a Problem page; Apple makes the final decision.
Go to Apple’s Report a ProblemDoes RePlog upload my photos?
No. RePlog requires no account, and recognizing, editing and exporting your photos all happen on your iPhone. Nothing is uploaded to any server.
Read the Privacy Policy